Clever or ClassLink Students Not Appearing in a Teacher’s Roster

Students must log in through Clever or ClassLink

Students only appear in a teacher’s roster after they log in through Clever or ClassLink for the first time.

If a student is missing:

• Confirm that the student has opened the Everfi app through your school’s Clever or ClassLink system
• First‑time logins are required before students show up in a class roster

Students may not be included in the shared roster

If a student recently:

• Transferred schools
• Joined the class
• Was added after the term began

They may not yet be included in the roster shared with Everfi.

In these cases:

• Contact your district administrator to review and update the Clever or ClassLink roster data
• Changes to SSO rosters must be made at the district level

The class may not be visible to the teacher

If students are not appearing, the class itself may not be visible to the teacher.

This can happen if:

• The class was archived
• Filters or views are hiding the class

Review the Missing Classes article to check whether class visibility is causing the issue.

Need more help?

If students still do not appear after reviewing these steps:

• Reach out to the Everfi Support team for help
• Support can assist with reviewing roster sync issues and next steps

We’re here to help ensure student access and class rosters are set up correctly.