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Clever or ClassLink (SSO): Missing Sections When Creating a Class

What to check if your Clever or ClassLink sections don't appear when you create a class

Why your sections may be missing

When your school uses Clever or ClassLink, your class sections come from your district's rostering system. Sections your district shares with Everfi should appear when you create a class.

If you don't see the section you need, use the steps below to identify the cause.

Confirm you're signed in through Clever or ClassLink

Make sure you're accessing Everfi through your district's Clever or ClassLink portal.

  1. Sign in to your district's Clever or ClassLink portal.
  2. Select the Everfi app.
  3. Go to My Classes and select Create Class.
  4. Check the section dropdown for your rostered sections.

If you sign in using a separate Everfi username and password, your Clever or ClassLink sections may not be available.

Check your sections in Clever or ClassLink

Confirm that the section you're looking for appears in your district's Clever or ClassLink system.

If the section is missing there, contact your district IT or SSO administrator. Your district may need to confirm that:

  • The section exists in its rostering system
  • You are assigned to the correct section
  • The section is being shared with Everfi

Check for an existing class

If you previously used the section to create an Everfi class, check My Classes before creating another class.

Review your class filters to make sure an existing class isn't hidden or archived.

If the section is already connected to an Everfi class, continue using or managing the existing class rather than creating a duplicate.

Check whether students have signed in

Students may not appear in your Everfi class until they successfully sign in through Clever or ClassLink.

If your class has been created but the student list is empty, ask your students to launch Everfi from their district's Clever or ClassLink portal.

If your section still doesn't appear

If you're a classroom teacher and your expected section is still missing, contact your district IT or SSO administrator to confirm that your roster and section are being shared correctly with Everfi.

If your district confirms that the information is correct and the section still doesn't appear, contact Support.

If you're an educator who does not have official rostered sections, such as a counselor, interventionist, specialist, or after-school educator, see SSO Teachers and Educators Without Rostered Sections for information about creating a custom class.