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Students Not Appearing in Your Clever or ClassLink Class

Learn why students may not appear in your class and what to do next

How students appear in rostered classes

If your school uses Clever or ClassLink, students do not join a rostered class using a class code.

Students are connected to your class through your district's roster. They appear in Everfi after they sign in through Clever or ClassLink for the first time.

If a student is missing, use the steps below to identify the cause.

Confirm the student has signed in

Students need to access Everfi through Clever or ClassLink before they appear in your class.

Ask the student to:

  1. Sign in to your school's Clever or ClassLink portal.
  2. Open the Everfi app.

After the student accesses Everfi through SSO, check your class again.

Confirm the student is in the correct roster

If the student has already signed in but still doesn't appear, confirm that the student is included in the Clever or ClassLink section connected to your Everfi class.

A student may be missing if the student:

  • Recently joined the class
  • Changed sections
  • Transferred schools
  • Was not included in the section shared with Everfi

If the roster information is incorrect, contact your district IT or SSO administrator. Clever or ClassLink roster changes must be made through your district's rostering system.

Confirm you created the class for the correct section

Make sure your Everfi class is connected to the Clever or ClassLink section that contains the student.

If you have several similar sections, review the section information to confirm that you selected the correct one when you created the class.

If the correct rostered class hasn't been created yet, create an Everfi class using that section and assign the appropriate courses.

If a student needs access but isn't in your roster

If the student is not assigned to one of your rostered sections, a custom class may be appropriate.

Custom classes use a class code instead of a Clever or ClassLink roster. They are separate from your rostered classes and cannot be merged with them later.

Before creating a custom class for a student who should be part of your official section, work with your district to correct the roster whenever possible.

See SSO Teachers and Educators Without Rostered Sections for more information about custom classes.

If the student still doesn't appear

If the student:

  • Has signed in through Clever or ClassLink
  • Appears in the correct district roster
  • Belongs to the section connected to your Everfi class

but still doesn't appear in Everfi, contact Everfi Support for additional help.

When contacting Support, include the student's name and the name of the affected class to help with troubleshooting.

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